Legal

Terms of Use

Last updated: August 27, 2026

These Terms of Use ("Terms") govern your access to and use of the Charlie mobile application and website (the "Service"), operated by Eleve Company OÜ, registry code 17426335, registered address Sepapaja tn 6, Lasnamäe linnaosa, Tallinn, 15551, Estonia ("Charlie", "we", "us").

By downloading, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

1. What Charlie does

Charlie is an alarm clock application that plays a short, pre-recorded or AI-generated motivational voice message when you dismiss your alarm, selected based on preferences you configure (a "reason", a "type of morning" tone, and a voice). Charlie is a wellness and productivity tool. It is not a medical, psychological, or therapeutic device or service, and it does not provide medical or mental health advice.

2. Eligibility

You must be at least 16 years old to use the Service. By using Charlie, you confirm that you meet this requirement.

3. Your account

You are responsible for maintaining the confidentiality of your account credentials.
You agree to provide accurate information when creating an account.
You are responsible for all activity that occurs under your account.

4. Subscriptions and free trial

Charlie may offer a free trial period, the length of which will be displayed at the time of signup.
Unless cancelled before the trial ends, your chosen subscription plan (monthly or annual) will begin automatically and you will be charged the applicable price.
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current billing period.
Subscriptions are managed and billed through the Apple App Store (or another payment processor we may use), and are subject to that platform's own terms and refund policies.
You can cancel at any time through your device's subscription settings; cancellation takes effect at the end of the current billing period.

5. Acceptable use

You agree not to:

Use the Service for any unlawful purpose.
Attempt to reverse-engineer, decompile, or extract the underlying audio content or source code of the Service, except as permitted by law.
Interfere with or disrupt the integrity or performance of the Service.
Use automated means to access the Service without our prior written consent.

6. Intellectual property

All content provided within the Service, including audio messages, voice recordings, visual design, and the Charlie name and logo, is owned by or licensed to Eleve Company OÜ and is protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for personal, non-commercial purposes.

7. Disclaimers

Charlie is provided on an "as is" and "as available" basis. We do not guarantee that alarms will trigger under all device conditions (e.g. device powered off, extremely low battery, or certain system-level restrictions imposed by the operating system). You should not rely solely on Charlie for time-critical or safety-critical wake-up needs.

Motivational content provided through the Service is general in nature and is not a substitute for professional medical, psychological, or financial advice.

8. Limitation of liability

To the maximum extent permitted by applicable law, Eleve Company OÜ shall not be liable for any indirect, incidental, or consequential damages arising from your use of, or inability to use, the Service, including but not limited to missed alarms or wake-up failures.

9. Termination

We may suspend or terminate your access to the Service if you violate these Terms. You may stop using the Service and delete your account at any time.

10. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict of law principles.

12. Contact

Questions about these Terms can be sent to eleve.eu@outlook.com.

This is a template document intended to be reviewed and finalized by a qualified lawyer before publication, particularly the sections on subscription billing, liability limitations, and governing law, to ensure compliance with Estonian and EU consumer protection law as well as Apple App Store guidelines.